Relatis - Business Process Management

Relatis is an award winning framework for the delivery of complex, multimedia customer service solutions. It supports both back and front office customer service activities. It provides the ability to either integrate and operate with existing systems and processes or to replace those completely. As a web-based solution, Relatis is location agnostic - users of Relatis need only an internet connection and web browser to access its power.

The power and flexibility of Relatis are best appreciated by considering its use in areas such as the insurance sales, appointment management, ticketing, and internet banking. Relatis is used in the contact centre environment to ensure that Agents are fully empowered to handle customer transactions. However, its application extends beyond the "in-call" time with the ability to support pre and post contact activities such as policy/documentation fullfilment.

With many customer life-cycle business processes already embedded in the core functionality of Relatis, it can quickly be customised to fit your specific business requirements, flows and parameters.