1st June 2006
Growth in Fundraising Activities Supported by synTelate
NTT Fundraising has recently expanded the use of synTelate throughout its call centre by over 30%. NTT is one of the UK’s leading telephone fundraising agencies, with 18 years industry experience delivering effective telephone based communications on behalf of clients in the not-for-profit sector.
NTT provide a range of high quality services on behalf of its clients including donor acquisition, donor development activities, regular donor upgrades and training services. It is a contact centre environment where the donor must be left feeling inspired and positive about their support no matter the outcome of the call. synTelate was already used by NTT on the call centre desktop supporting the fundraising staff handling inbound and outbound calls while ensuring that information is delivered and captured accurately. Due to recent business success synTelate has increased its presence in NTT by 30% and continues to assist fundraisers communicate with donors over the telephone.
“Due to recent business expansion it was essential to expand the use of synTelate in our call centre to continue to effectively support our fundraising staff,” comments Neil Simmons, Call Centre Manager NTT Fundraising. “We have experienced multiple benefits using synTelate including reduced training times for new fundraisers and training between campaigns. synTelate also integrates with our internal systems improving our reporting capabilities and is essential to our company growth.”
“We are delighted to continue to support NTT Fundraising through its expansion which we know reflects the quality of service that it provides to its clients and their donors,” comments Kevin Clark, Inisoft CEO. “We have a long standing relationship with NTT and this recent decision to expand the scale of the synTelate implementation is testament to the benefits the solution brings to NTT’s operations.”
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