13th June 2006
synTelate to Enhance Proactive Customer Contact at GMFS
GMFS, LLC selects synTelate to integrate with the Avaya Predictive Dialer to enhance proactive customer contact. GMFS, a leading provider of mortgages in South Eastern and South Central United States, will use synTelate, the customizable call center desktop, to assist GMFS staff complete mortgage applications in a timely and efficient manner.
GMFS will maximize the use of the Avaya Predictive Dialer using synTelate on the call center desktop to support outbound mortgage-related calls. synTelate will guide and support agents through calls ensuring that data is gathered accurately and that the calls adhere to legislative requirements where necessary. The powerful call flow design capabilities of synTelate also enable Supervisors to amend call flows in real time to meet changing business demands, thereby improving the overall efficiency of the call center.
“To ensure we continued to provide a high quality service to our customers we recognized the need to invest in new technology to integrate with our dialer and improve outbound customer communication. After thorough investigations we purchased synTelate for its excellent call flow capabilities and proven track record with the Avaya Predictive Dialer,” comments Tee Brown, President of GMFS, LLC. “We are excited about the benefits we will experience with the combined solution and we have already exercised the synTelate capabilities in a stand-alone configuration. Over time we plan to utilize the capabilities of synTelate operating in a blended environment with the Dialer which will allow us to better balance our call handling in response to customer contact patterns.”
“GMFS is a leader in the mortgage marketplace and we are delighted that it has selected synTelate to support customer contact activities”, states Kevin Clark, CEO synTelate Corp. “We have considerable experience integrating synTelate with Dialer technology and look forward to working with GMFS to help improve proactive customer contact.”
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