9
March 2005
synTelate® expands with
Ventura into India
The outstanding success of the
synTelate agent desktop at
Ventura has led to a decision to double the scale of the
implementation. synTelate is
used on Ventura's call centre agent desktop to provide
customised screens to support outbound activities.
synTelate is used in Ventura's Dearne Valley call centre
in the United Kingdom and now in its partner's call centre
in Mumbai, India.
Ventura is a
leading provider of outsourced customer contact centre
solutions. synTelate is used on
the call centre agent desktop on outbound campaigns within
Ventura and has proved extremely successful for all its
clients campaigns.
Ventura has
experienced multiple benefits using synTelate
across a wide range of client campaigns. The benefits
include increased levels of data accuracy and reduced call
time. Agents quickly became familiar with synTelate
and this resulted in reduced training times for new
campaigns, dramatically enhancing deployment times. The
benefits experienced paved the path for the growth of
synTelate within Ventura and to its business partner call
centre in India.
"We have
experienced an increase in data quality and reduced
attrition rates with campaigns using synTelate.
Our clients have been very impressed with these results
and due to this success we have doubled the presence of
synTelate and deployed it in our business partner's Mumbai
call centre," comments Kevin Tooke, Ventura Project
Leader. "The flexibility of synTelate
enables us to deploy at multiple locations whilst
supplying a consistent service."
"We are delighted
Ventura decided to increase the presence of synTelate. It
reflects the fact that synTelate is an ideal solution for outsource call centres and once
they start to use the product they reap the benefits," comments Roy Holmes, Inisoft Ltd Business
Development Manager.
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