30 June 2005
synTelate® will Deliver
Customer Service Improvements to Canpar
Canpar, a
specialist in parcel delivery and customer service,
selects synTelate as its contact
center agent desktop to improve customer service levels.
Canpar has been providing services since 1976 and delivers
to virtually all locations in Canada and the USA. Canpar
prides itself in investing in technology to enable staff
to provide the best possible level of service to its
customer base. synTelate will
be the contact center agent desktop for handling both
inbound and outbound calls in Canpar.
synTelate will
manage a variety of inbound and outbound calls including
service queries, new sales and customer surveys.
synTelate will connect to a
number of legacy databases and applications to provide the
contact center agent with the relevant information for the
call. The ability to identify cross and up sell
opportunities during the call offers considerable revenue
opportunities to Canpar.
"We choose
synTelate to be our contact center agent desktop due to
the flexibility and ease of use of the product.
During our decision
making process we reviewed the synTelate customer base and
we were impressed with their product and the commitment
from synTelate Corp to customer support.
We are very excited about introducing synTelate to Canpar
and improving our customer service levels," states Ben
Canini, Director of Customer Services Canpar.
"We are
delighted Canpar selected synTelate over other competing
products," comments Bob Kiely, Vice President synTelate
Corp. "synTelate is a feature rich solution that will
allow Canpar to bring its telemarketing functions in house
and improve it's customer service levels."
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