31 January 2005
Avaya DeveloperConnection Program Rewards
synTelate®
synTelate
Corp has been recognised with the 2004 Outstanding Testing
Achievement award by the Avaya DeveloperConnection
Program. This acknowledges synTelate Corp.'s outstanding
commitment to ensuring its synTelate call centre solution is compliance tested with certain
Avaya technologies.
The
Outstanding Testing Achievement award particularly
recognises the effort made by synTelate Corp. to complete
compliance testing with the Avaya Predictive Dialing
System (PDS). The latest version of synTelate was fully
compliance tested against the Avaya PDS in advance of the
general product's full release. synTelate was also the first solution to complete compliance testing
of Predictive and Proactive agent blending functionality
with the Avaya PDS and Avaya Contact Centre.
The Avaya
DeveloperConnection Program is the fully structured
engagement program allowing 3rd parties to
develop, have tested, and sell innovative technologies
alongside Avaya's market leading communication
technologies.
synTelate is
a highly intuitive software solution for the call centre
agent desktop. synTelate allows Supervisors to support
Agents in their customer interactions, providing on screen
guidance and prompting together with appropriate data
presentation and collection. synTelate
can boost customer service levels and increase call centre
revenues by supporting Agents during the call to identify
and secure the maximum revenue opportunities. synTelate
is the most widely deployed desktop customisation and
callflow support system implemented alongside the Avaya
PDS. synTelate can also be used alongside the Avaya PDS
operating in Intelligent, Proactive or Predictive Blending
modes, ensuring that high levels of customer service are
achieved while effectively allocating call centre
resources between outbound and inbound activities.
"We are
delighted to receive this award in recognition of our
commitment to Avaya products and our technical and
commercial relationship," comments Kevin Clark, CEO
synTelate Corp. "We work with Avaya because we firmly
believe that both the communications technology it
provides to the customer contact environment and Avaya's
commitment to support full integration of 3rd party applications are second to none. The roadmap for
our joint offering will ensure that we are able to offer
the customer contact market unrivalled benefits."
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