30 April 2004
It's
synTelate® for Teleperformance Netherlands and PerfectCall
synTelate, Inisoft's call centre desktop
customisation and scripting solution, has been selected by
Teleperformance Netherlands and PerfectCall, both
subsidiaries of the SR.Teleperformance group, for
deployment at its Tilburg and Zoetermeer contact centres
in the Netherlands.
SR.Teleperformance is world's 2nd largest
global provider of outsourced CRM and customer contact
centre solutions with 140 contact centres in 34
countries.
Newtel Essence (www.newtelessence.com)
based in the Netherlands is the regional synTelate
business partner and worked closely with Teleperformance
Netherlands and PerfectCall in determining the optimum
solution to boost its operational performance. synTelate will replace the existing scripting capabilities and will
provide increased functionality for its contact centre
agents.
Christian Pijnenborgh, Operations Manager of
Teleperformance Netherlands, comments, "synTelate
meets our contact centre objective to remain highly
competitive and gives us the ability to rapidly deploy new
campaigns with customer specific scripts. Combined with
our leading telephony system, we believe synTelate
gives us a competitive edge and the ability to provide a
high quality service to our customers."
"We are very excited about the new relationship with the
local Dutch companies of the SR.Teleperformance Group. synTelate has a proven track record in the outsourced contact centre
industry and will enhance Teleperformance Netherlands and
PerfectCall's ability to serve their customers at the
highest level," states Roy Holmes, synTelate European Business Development Manager.
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