9 February 2004
Belgian Outsourcer Decides on synTelate®
Adding to
its existing European portfolio, Inisoft has
commenced implementation of its synTelate
solution for
a major outsource contact centre in Belgium.
Sebeco,
based in Gent, Belgium is a high quality call centre
service provider whose main objective is to create
customer satisfaction through a combination of solid
telemarketing plans, outstanding communication strategies
and leading technology. synTelate,
the screen customisation and scripting tool for use on the
call centre agent desktop, will play a key role in
Sebeco's state of the art contact centre and will replace
the current scripting tool to provide additional business
benefits.
synTelate
will operate in conjunction with both the high performance
outbound dialing and multimedia contact handling
technology implemented by Sebeco.
Soraya Attia, Sebeco Call Center Manager,
stated, "We selected synTelate for deployment in our contact centre because of its impressive
scripting capabilities and ability to work with a range of
current and planned contact centre technologies. We aim to
maximise customer satisfaction and we believe that
synTelate
will assist us in achieving this objective."
Roy Holmes,
Inisoft's European Business Development
Manager, is equally committed to this objective. "We have
considerable experience in providing contact centres with
desktop customisation and scripting systems. Sebeco
succeeds in a demanding market and the implementation of
our market leading synTelate system will support Sebeco's
continued success."
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