20/03/2009 Relatis Keeping International Trips on the Road Inisoft is delighted to announce that its Relatis solution has delivered a product-first in support of the AA’s innovative Parts and Labour Cover offering. This additional item allows the AA’s customers to be covered for the cost of any parts and associated labour in the event of a breakdown when overseas thereby offering them complete piece of mind. Relatis provides support in the self-serve and call centre assisted process across the full range of activities from quotation to policy fulfilment. The Relatis solution was delivered ahead of the traditional seasonal build up that starts early in the calendar year. Relatis has already proven its powerful capabilities in supporting the AA’s European Breakdown Cover offering. Relatis delivers both the recovery service branded website for European Breakdown cover as well as assistance to the call centre agents. A quote developed on the website is immediately available to the call centre agents who can assist potential clients who may with to discuss particular aspects of the quote. Inisoft Professional Services Manager, John Goodram comments, “This financial product is a clever offering that will have wide appeal as the average age of vehicles increases. The implementation of the Relatis solution to support the AA in quoting, selling and fulfilling the policies underlines its power and flexibility. As web-based technology the solution is able to seamlessly operate in both the high volume public internet and internal call centre environments”. Background Relatis is a product of Inisoft Ltd which has been producing high quality software products for over 19 years. Based in Glasgow, Scotland, Inisoft is a Division of RESPONSE, a part of the Murray International Holdings group of companies, a widely-based private group with annual sales of over £540m (c$850m). Relatis provides a powerful Java-based development framework for the delivery of multi-modal customer service solutions. It supports both back and front office customer service activities. It is used in a wide range of areas such as insurance sales, appointment management, ticketing, and internet banking.