CRM and Customer Service Solutions

Inisoft products satisfy the demands of a wide range of clients throughout the public and private sector. Our corporate philosophy is to provide clients with the best possible solutions for their needs. This can only be achieved with an intimate understanding of the environment in which they operate. Consequently our product development, professional services and support teams bring considerable market expertise to the creation and delivery of our products and services.

CRM Software Solutions

Captavia has been developed with the requirements of the economic development community in mind. Recent major developments have lead to the release of Captavia RegionIS which provides support for regional as well as sub-regional economic development activities.  Captavia encapsulates the process and business rules associated with supporting the formation and growth of businesses in the regional or sectoral target audience. Captavia can simultaneously support multiple development agendas either separately or in a coordinated fashion.  For example, recent implementations in the English market address both the BERR's Business Link requirements as well as the LSC Train to Gain requirements.

Captavia is also available to support the requirements of membership organisations, such as Chambers of Commerce, with the need to satisfy the demands of their members while expanding the membership base.

Customer Service Solutions

synTelate is our customisable, call centre agent desktop that support a broad range of inbound, outbound and blended call centre activities from customer service to telesales. This is deployed in both the in-house and 3rd party call centre market. Call centres provide a business delivery mechanism that is suited to a large number of vertical markets in both B2B and B2C environments. As a sample, synTelate is currently deployed to support activities in financial services, utilities, automotive retail, telephony services, publishing, market research, charity fundraising and support services, retail catalogues and gaming.

Relatis provides a powerful development framework for the delivery of multi-modal customer service solutions. It supports both back and front office customer service activities. The breadth of its capabilities are probably best understood by considering its use in areas such as the insurance sales, appointment management, ticketing, and internet banking.