Inisoft has a history of creating high quality CRM solutions since its establishment in 1990. With headquarters in Scotland and a network of professional services staff, we provide our clients with quality software solutions backed by exceptional service. Inisoft is a Division of RESPONSE, one of the UK's largest contact management groups managing almost 2 million interactions each month.

CRM and Call Centre Software Solutions

CRM Software Solutions

Inisoft has established a leadership position in the provision of CRM solutions that support economic development activities in the UK. Our well established Captavia CRM solution is widely used throughout the economic development community. The Captavia solution encapsulates the business rules to assist business support and skills development organisations achieve their demanding delivery and growth objectives. Our CRM solutions business also encompasses the delivery of funds management systems for the Scottish further education sector, where our Captavia-based TeQuios product is the most widely deployed product of its type.

Call Centre Software Solutions

Our call centre activities are based upon synTelate, an award winning desktop customisation, campaign management and scripting solution that is deployed in a wide range of call centres from Saudi Arabia to Vancouver and many points in between.  synTelate supports the full range of call centres activities including customer service, retentions, loyalty marketing, collections and telemarketing in both in-house and 3rd party environments.

The acquisition of Tele-Connect further strengthened our leading presence in the European call centre market.

CRM and Call Centre Related Services

All Inisoft CRM and Call Centre products are backed by a network of our own and authorised, professional services and support consultants. They have the expertise to ensure that our clients make the best possible use of the powerful product capabilities.