CRM and Call Centre Solutions

Inisoft has a history of creating high quality software products backed by comprehensive professional services that can be traced back over 17 years. Our products are used in a wide range of environments supporting both public and private sector organisations in the effective delivery of their own objectives. Our expertise covers legacy systems through to the latest design methodologies and coding technologies with some products available in both fat and thin client deployment options.

CRM Software Solutions

Captavia is the UK’s leading CRM system for the support of economic development activities. Captavia boasts a highly graphical user interface and unique process flow designer with powerful workflow capabilites to deliver a system that ensures the widest possible user acceptance with limited training requirements. Captavia RegionIS is the latest product in a line that has been adopted by over 200 organisations since originally launched.

Customer Service Solutions

synTelate and TeleConnect are designed to provide call centres with powerful yet easy to use, desktop customisation and scripting capabilities. These integrate with a wide range of telephony and data systems to maximise the return in existing infrastructure. With over 100 clients of our call centre systems since their launch, we can genuinely claim to be the leading supplier of call centre desktop customisation and scripting systems.

Relatis provides a powerful development framework for the delivery of multi-modal customer service solutions. It supports both back and front office customer service activities. The breadth of its capabilities are probably best understood by considering its use in areas such as the insurance sales, appointment management, ticketing, and internet banking.

Our TeQuios system provides further and higher education establishments with simple means to manage student bursary and hardship funds.