Software Solutions - Financial Services

Inisoft's synTelate and Tele-Connect products are deployed in financial services call centres to support activities such as customer service, customer acquisition, retentions, market surveying and debt collection. Indeed these products are also used in a number of Outsource call centres working on behalf of financial services organisations. The products are well suited to this environment where they are used to support the agent in handling the conversation with the customer, ensuring that the agent is provided with the correct customer and financial product information at the right point in the call. synTelate/ Tele-Connect can also ensure that the agent is guided at appropriate times to handle the call according to corporate and regulatory procedure.

Reduce set-up training time

Financial services offerings are complex and agents must rightly be fully competent before taking on the front line role in dealing with customers. Clients using synTelate and Tele-Connect have been able to greatly reduce the set up training time without compromising quality of agents as the support system exists during the call. This yields that added benefit of increasing agent confidence – a factor that is both heard and important when dealing with financial services offerings.

Our products are particularly effective in outbound operations when combined with the dialer technologies for high throughput activities such as customer acquisition and debt collection. The combination of these technologies provides extremely compelling ROI cases.