CRM and Customer Service Solutions
CRM Software Solutions
Inisoft has established a leadership position in the provision of CRM solutions that support economic development activities in the UK. Our well established Captavia CRM solution is widely used throughout the economic development community. The Captavia solution encapsulates the business rules to assist business support and skills development organisations achieve their demanding delivery and growth objectives. Our CRM solutions business also encompasses the delivery of funds management systems for the Scottish further education sector, where our Captavia-based TeQuios product is the most widely deployed product of its type.
Customer Service Solutions 
Our call centre activities started with synTelate, an award winning desktop customisation, campaign management and scripting solution that is deployed in a wide range of call centres from Saudi Arabia to Vancouver and many points in between. synTelate supports the full range of call centres activities including customer service, retentions, loyalty marketing, collections and telemarketing in both in-house and 3rd party environments. synTelate continues to evolve ensuring that our customers are able to meet the current and future demands of their own clients.
Our Relatis application provides a powerful development framework for the delivery of multi-modal customer service solutions. It supports both back and front office customer service activities. The breadth of its capabilities are probably best understood by considering its use in areas such as the insurance sales, appointment management, ticketing, and internet banking.
Services supporting CRM and Customer Service Solutions
All Inisoft CRM and Customer Service Solutions are backed by a network of our own and authorised, professional services and support consultants. They have the expertise to ensure that our clients make the best possible use of the powerful product capabilities.
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